Shipping policy

Shipping Locations

We currently ship across all Emirates in the United Arab Emirates (UAE).

Processing Time

Orders are processed within 1–2 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.

Delivery Time

Estimated delivery times are:

• Dubai: 1–3 Business Days
• Abu Dhabi, Sharjah & Ajman: 2–5 Business Days
• Other Emirates: 3–5 Business Days

Delivery times may vary during holidays, promotions, or due to unforeseen courier delays.

Shipping Charges

Shipping charges are calculated at checkout based on your delivery location.

Free shipping may be available on selected products or promotional offers.

Order Tracking

Once your order has been shipped, you'll receive a tracking number via email or SMS (where applicable) so you can monitor your delivery.

Delivery Attempts

Please ensure someone is available to receive your order. If a delivery attempt is unsuccessful, our courier may contact you to arrange another delivery.

Incorrect Address

Please make sure your shipping address and contact information are correct before placing your order. We are not responsible for delays or failed deliveries caused by incorrect shipping details.

Damaged or Missing Items

If your order arrives damaged or an item is missing, please contact us within 48 hours of delivery. Our support team will assist you as quickly as possible.

Contact Us

If you have any questions regarding shipping, please contact our customer support team at (baytunastore.info@gmail.com)